Everything you need to maintain your print fleet in a single invoice.
Managed Print Services (MPS) is an agreement based on a set number of printed and copied pages. Agreements are written on a cost-per-page basis that will differ depending on what you print. With Managed Print Services (MPS) you get a partner that will be able to help you design, deploy and debug any and all of your print (and digital document) processes and needs.
What’s Included in MPS?
Research and Data
An MPS agreement with Lasers Resource will begin with a print and workflow assessment to gain data on your fleet of devices. A Data Collection Agent (DCA) will be deployed to collect print and scan volumes, and user interviews will be conducted to understand your needs and how you work.
This process can take anywhere from 2 weeks to 2 months depending on the size of your fleet. 2-4 weeks is the most common time frame for an assessment.
After the data is collected, we will design your print fleet. This will be done with you, the client, in order to achieve the best result. The process will include which devices are going where, any software solutions to be worked out and the framework for how to get service and supplies developed.
This is the blueprint for how your company will work, so this is an incredibly important step in the process.
After the fleet has been designed, it needs to be put in place. The deployment stage is where all the pieces are put together in your business to make a working infrastructure for your documents.
Deployment doesn't always mean new equipment going in. Most times, an MPS partner will be able to take the machines you already have in place under their wing. This is planned out in the design stage.
The Big Three: Supplies, Parts, Labor
Printers and copiers go through a lot of ink and toner. One of the main reasons you want an MPS partner is for supplies. Supplies are included in the monthly service fee and will be delivered to your business by the method crafted in the design stage.
Like all things, printers and copiers can break down. There are actually a few (or a lot) of moving parts in these boxes and one of them even is meant to get pretty hot while it spins. With MPS, parts of repairs are covered in the monthly service fee saving you the headache of trying to order the right thing.
With parts comes labor. Labor for repairs are also covered in the monthly service fee and conducted by a trained, certified, technician. Response time is agreed upon during the design stage. It should be noted, not all parts and labor are always covered. If it is an end user that decided to act out the scene from office space or the dreaded "Act of God," then chances are, that is not covered.
Once deployment is finished and the agreement is up and running, it’s time to monitor your fleet. We will schedule regular business reviews with you to report data, bring up any service issues and discuss any possible moves or replacements that may be needed.
Business reviews will look back on the last few months and provide a plan for moving forward. The review can, and should, be a mini version of the Research and Data and Coauthored Design stages.