Getting Your Copier Repaired Doesn't Have to Stink
Thu Sep 22, 2016 | Lasers Resource
Finding a printer repair service you can trust isn't easy.
Whether your copier stopped working with a bang or with a whimper, your accounts payable department can't get this month's invoices printed and mailed until you fix it.
The problem is, while you're an IT guy (or gal), you've looked under the hood of the copier and weren't able to pinpoint the issue. Connectivity to the copier isn't the issue. The toner is full. There's no paper jam that you can find. Still; nothing.
You're going to have to call in reinforcements. And your heart sinks a little because the last copier service you tried didn't deliver much repair or much service.
I like to compare printer and copier repair to having to take your car to the mechanic. Unless you've found one you trust; you're always just a little bit worried you're being taken advantage of. We've heard stories of clients who had their copier repaired only to have it break with a slightly different problem the next day.
How can you find a copier service shop that knows what they're doing? Here are a few tips to help you separate the wheat from the chaff of copier service. Whatever you decide to do, don't just do a Google search and dial the first number you see. Take an hour or two during downtime to vet a copier repair service if you're not currently happy with your current service provider or whoever you randomly dialed last time.
Look For Expertise
Printers today are COMPLICATED. Once you get past the easy fixes of cleaning the glass and removing jams, it's hard to diagnose what's wrong because digital copiers combine thousands of moving parts with software. Look for service technicians who are certified, particularly for the brand of copier that you need to have fixed. All copiers perform the same functions, but you wouldn't take your Honda to a mechanic who specialized in fixing BMWs. The same principle applies to copiers—look for manufacturer-specific expertise. Get Your Printers and Copiers Repaired today!
Look For Reviews and/or Ask For References
Everybody can be reviewed these days. Do a quick search and find online company reviews. If you're investigating a longer-term maintenance contract, ask for references too. By the way, you can find us on Yelp and Google. Feel free to check us out (click for Lasers Resource on Yelp and here for Google+ ) – if you're a client of ours, please give us a review!
Get a Quote
Sometimes, the cost of repair could be more than the copier is worth. We've all reached the tipping point on a car before where the cost of repairs (and the concern that something else would break soon) lead us to decide it was time to invest in a new vehicle. If your office equipment is being repaired with increasing frequency, it's time to ask for a quote on a new or leased copier.
I've focused on break/fix copier repair issues in this post, but the points to consider are equally valuable if you're looking for a long-term maintenance contract, especially when it comes to looking for expertise and references.
If you're looking for copier repair in western Michigan (just once or if you're interested in a longer-term contract), give us a call.
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